Your privacy is more than a legal obligation to us — it is a responsibility we take seriously across every aspect of the maxxim88 platform. Learn how we manage your information.
This Privacy Policy explains how maxxim88 ("we", "Platform", or "company") collects, uses, stores, discloses, and protects your personal information when you use our website, mobile app, and all services we offer.
This Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and reflects our commitment to handling your personal data with full integrity and transparency. By registering an account or using any maxxim88 service, you agree to the terms set out in this Privacy Policy.
This Policy applies to all users of our platform, including visitors who browse the website, active registered members, and anyone who interacts with us through customer support channels.
Maxxim88 collects various categories of information depending on how you interact with our platform. We only collect information that is strictly necessary for the stated purposes — no excessive or irrelevant data collection.
| Data Category | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | KYC verification, fraud prevention | 5 years after account closure |
| Financial Data | Payment processing, legal compliance | 7 years (accounting requirement) |
| Game Data | Dispute resolution, platform analytics | 3 years after transaction date |
| Technical Data | Security, fraud detection | Rolling 12 months |
| Communication Data | Customer support and complaint records | 2 years after settlement |
Every piece of data we collect is used for a clear and legitimate purpose. maxxim88 does not use your information for purposes outside the stated scope without your prior consent.
Maxxim88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies on our platform:
You can manage your cookie settings through your web browser. Please note, however, that disabling essential cookies may affect platform functionality and your gaming experience.
Maxxim88 does not share your personal information with external parties except in the following limited situations, and only to the extent necessary for the relevant purpose:
All third parties working with maxxim88 are bound by strict confidentiality agreements and are required to protect your data to a standard equal to or exceeding the protection we provide.
Maxxim88 consistently invests in security infrastructure to ensure your personal and financial data is protected at all times. The security measures we implement include:
As a globally operated platform, your data may be stored or processed on servers located outside Malaysia. Any such data transfers are carried out with adequate safeguards in place, including standard data transfer agreements and compliance with Malaysia's PDPA requirements.
We ensure that any country or territory to which your data is transferred offers a level of data protection equivalent to Malaysia's, or we will obtain your explicit consent before any such transfer takes place.
Under Malaysia's PDPA and our internal policies, you have important rights regarding the personal data we hold about you. We fully respect and facilitate the exercise of these rights:
You have the right to know what personal data we hold about you and to request a copy at any time.
If the information we hold is inaccurate or outdated, you have the right to request an immediate correction via your account settings or through customer support.
Under certain circumstances, you may request the deletion of your personal data — subject to applicable legal retention obligations.
You may object to the use of your data for direct marketing purposes or processing based on our legitimate interests at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider, should you choose to do so.
To exercise any of the above rights, please contact our customer support team via live chat within the platform. We will process your request within 21 business days.
Maxxim88 will send you marketing communications — including new bonus information, exclusive promotions, and platform updates — via email or in-app notifications. These communications are only sent to members who have given their consent during registration or subsequently through their account settings.
You may withdraw consent to receive marketing communications at any time by updating your notification preferences in your account settings. Withdrawing consent does not affect any data processing carried out prior to the withdrawal date, nor does it affect essential transactional communications related to your account.
Maxxim88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. Our data retention schedule (as outlined in Section 2) is designed to balance operational needs with your privacy rights.
When your account is closed — whether voluntarily or for other reasons — your data will not be deleted immediately. Financial and transaction data is retained for the period required under Malaysia's accounting and anti-money laundering laws. Once the retention period expires, data is securely deleted using non-recoverable methods.
Maxxim88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When material changes occur, we will notify you via an in-platform notification or by email to the address registered to your account.
The "last updated" date at the top of this document will always reflect the current version. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) through the following channels:
We are committed to addressing your privacy concerns seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate your complaint to the Malaysia Department of Personal Data Protection.
Your personal data is managed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the right to access and correct your information.
We uphold the highest security and privacy standards so you can play with complete peace of mind and confidence.
All data transmitted between your device and maxxim88 servers is protected by 256-bit SSL encryption — the same standard used by leading financial institutions and banks in Malaysia.
Our KYC process uses fully encrypted channels. Your identity documents are processed through systems that meet international security standards and are only accessible by authorised personnel.
Maxxim88 has never and will never sell members' personal information to any third party. Your data is used solely for purposes to which you have given explicit consent.
Our entire data management operation is designed and audited to comply with Malaysia's Personal Data Protection Act 2010. You can be assured that your rights are always upheld under local law.
Through the maxxim88 app, you can review, update, and manage your privacy settings directly at your fingertips — including notification management, preference cookies, and marketing communication options.
Your data is not stored indefinitely. We have a clear retention policy and secure deletion procedures to ensure your information is properly removed when it is no longer needed.
Join over 250,000 maxxim88 members who enjoy top-tier online entertainment with full confidence that their privacy and data security are always prioritised.